How Can We Help You?

If your download fails:

• Check your internet connection stability
• Disable browser download managers
• Try a different browser
• Clear browser cache and cookies
• Use the portable version as an alternative

If issues persist, contact us with your order number and we'll send you a direct download link.

Personal License: Can be transferred once per month. Deactivate on the old computer first, then activate on the new one.

Professional/Enterprise: Supports multiple activations. Number depends on your license tier.

To deactivate: Go to Settings → License → Deactivate

Common HSM detection issues:

1. Verify HSM client software is installed
2. Check PKCS#11 library path in settings.json
3. Ensure HSM is powered on and connected
4. Verify correct slot number
5. Test HSM with manufacturer's diagnostic tool first

See our HSM Configuration Guide for detailed setup instructions.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Smart Web Signer, request a refund within 30 days of purchase.

To request a refund:

1. Submit a support ticket with your order number
2. Provide reason for refund (helps us improve)
3. Deactivate your license

Refunds are processed within 5-7 business days.

Automatic Updates (Installer version):

• Updates are checked automatically on startup
• You'll be notified when updates are available
• Click "Update Now" to install

Manual Updates:

• Download the latest version from your Downloads page
• Run the installer over your existing installation
• Your settings and license will be preserved